Refund Policy

Lifetime Guarantee

All Spotify Premium upgrades come with a lifetime guarantee. If your upgrade ever stops working, we provide unlimited free replacements — no questions asked, no time limits.

1. Lifetime Guarantee (Free Replacements)
2. Refund Policy
3. How to Request Refund/Replacement
4. Processing Time
5. Non-Refundable Situations
6. Chargebacks and Disputes
7. Contact Support

1. Lifetime Guarantee (Free Replacements)

What's Covered

Unlimited Replacements: If your Spotify Premium upgrade stops working for any reason, request a free replacement key
No Time Limit: Valid for the lifetime of our service — 1 year, 5 years, or even longer
No Questions Asked: We don't require proof or lengthy explanations
Fast Turnaround: Replacement keys delivered within 24-48 hours

How Replacements Work

Report the issue: Contact us via dashboard or email
We verify: Check your purchase history (usually takes minutes)
Get new key: Receive fresh replacement key via email and dashboard
Upgrade again: Use the new key to restore your Spotify Premium

2. Refund Policy

Because we offer unlimited free replacements, we generally do not issue refunds once a key has been delivered. However, we understand there are exceptional circumstances.

2.1 When Refunds Are Available

Service Discontinuation: If we permanently stop offering upgrades
Technical Impossibility: If we cannot provide a working key after multiple attempts
Duplicate Purchase: If you accidentally purchased the same service twice
Before Key Delivery: If you cancel within 1 hour of purchase and haven't used the key
Payment Errors: If you were incorrectly charged

2.2 Refund vs Replacement Decision Tree

Key stopped working?→ Request free replacement (not refund)
Key never worked?→ Request free replacement first, refund if replacement fails
Changed your mind?→ Refund available within 1 hour if key unused
Service no longer needed?→ No refund, but keep key for future use (lifetime validity)

3. How to Request Refund/Replacement

3.1 For Replacements (Recommended)

Option 1: Dashboard (Fastest)

Log into your Dashboard
Go to "My Keys" section
Click "Request Replacement" next to the non-working key
Receive new key within 24-48 hours

Option 2: Email Support

Email: [email protected]
Subject: "Replacement Request"
Include: Purchase ID or email used for purchase

3.2 For Refunds

Email: [email protected]

Include in Your Request:

Purchase ID (from confirmation email)
Email address used for purchase
Reason for refund request
Payment method (Stripe card/crypto)
Any relevant screenshots or error messages

4. Processing Time

Replacements

Review: Within 24 hours
Delivery: 24-48 hours
Urgent Cases: Same day (contact support)

Refunds

Review: 1-3 business days
Approval: Email notification sent
Card Payments: 5-10 business days
Crypto Payments: 1-3 business days (refunded in USD equivalent, not original cryptocurrency, due to price volatility)

Note: Refund processing times depend on your bank/payment provider. We process approved refunds immediately, but your bank may take additional time to credit your account.

5. Non-Refundable Situations

The following situations are not eligible for refunds but ARE eligible for free replacements:

Key stopped working after use: Request replacement instead
Changed your mind after 1 hour: Keep key for future use (lifetime validity)
Used key successfully: Service delivered as promised
Account locked by Spotify: If your Spotify account is locked due to Spotify's policy enforcement (unrelated to our service), we can provide a replacement key for use with a different Spotify account. Contact support if you believe the lock is related to our upgrade service.
Forgot password/login: Contact us to recover account access
Reseller API keys: No refunds after API key delivered
Promotional/discounted purchases: All sales final unless service fails

6. Chargebacks and Disputes

Important: Contact Us First

If you're considering a chargeback or payment dispute, please contact us first. We're committed to resolving issues fairly and quickly. Chargebacks result in additional fees and may affect your account access.

Our Chargeback Policy

We dispute fraudulent chargebacks: If service was delivered successfully
Account suspension: Access suspended during chargeback investigation
Evidence provided: We provide proof of delivery to payment processors
Legitimate issues: We'll voluntarily issue refunds for valid complaints

Better Solution: Email us at [email protected]. We respond within 24 hours and resolve 95% of issues without disputes.

7. Contact Support

For Replacements

Dashboard: upgrader.cc/dashboard
Email: [email protected]
Response: Within 24 hours

For Refunds

Email: [email protected]
Response: 1-3 business days
Include: Purchase ID and reason

Important: Upgrader.cc is not affiliated with, endorsed by, or sponsored by Spotify AB. Spotify is a registered trademark of Spotify AB. Our refund policy complies with Stripe and Cryptomus payment processor requirements.

Lifetime Guarantee

All Spotify Premium upgrades come with a lifetime guarantee. If your upgrade ever stops working, we provide unlimited free replacements — no questions asked, no time limits.

1. Lifetime Guarantee (Free Replacements)
2. Refund Policy
3. How to Request Refund/Replacement
4. Processing Time
5. Non-Refundable Situations
6. Chargebacks and Disputes
7. Contact Support

1. Lifetime Guarantee (Free Replacements)

What's Covered

Unlimited Replacements: If your Spotify Premium upgrade stops working for any reason, request a free replacement key
No Time Limit: Valid for the lifetime of our service — 1 year, 5 years, or even longer
No Questions Asked: We don't require proof or lengthy explanations
Fast Turnaround: Replacement keys delivered within 24-48 hours

How Replacements Work

Report the issue: Contact us via dashboard or email
We verify: Check your purchase history (usually takes minutes)
Get new key: Receive fresh replacement key via email and dashboard
Upgrade again: Use the new key to restore your Spotify Premium

2. Refund Policy

Because we offer unlimited free replacements, we generally do not issue refunds once a key has been delivered. However, we understand there are exceptional circumstances.

2.1 When Refunds Are Available

Service Discontinuation: If we permanently stop offering upgrades
Technical Impossibility: If we cannot provide a working key after multiple attempts
Duplicate Purchase: If you accidentally purchased the same service twice
Before Key Delivery: If you cancel within 1 hour of purchase and haven't used the key
Payment Errors: If you were incorrectly charged

2.2 Refund vs Replacement Decision Tree

Key stopped working?→ Request free replacement (not refund)
Key never worked?→ Request free replacement first, refund if replacement fails
Changed your mind?→ Refund available within 1 hour if key unused
Service no longer needed?→ No refund, but keep key for future use (lifetime validity)

3. How to Request Refund/Replacement

3.1 For Replacements (Recommended)

Option 1: Dashboard (Fastest)

Log into your Dashboard
Go to "My Keys" section
Click "Request Replacement" next to the non-working key
Receive new key within 24-48 hours

Option 2: Email Support

Email: [email protected]
Subject: "Replacement Request"
Include: Purchase ID or email used for purchase

3.2 For Refunds

Email: [email protected]

Include in Your Request:

Purchase ID (from confirmation email)
Email address used for purchase
Reason for refund request
Payment method (Stripe card/crypto)
Any relevant screenshots or error messages

4. Processing Time

Replacements

Review: Within 24 hours
Delivery: 24-48 hours
Urgent Cases: Same day (contact support)

Refunds

Review: 1-3 business days
Approval: Email notification sent
Card Payments: 5-10 business days
Crypto Payments: 1-3 business days (refunded in USD equivalent, not original cryptocurrency, due to price volatility)

Note: Refund processing times depend on your bank/payment provider. We process approved refunds immediately, but your bank may take additional time to credit your account.

5. Non-Refundable Situations

The following situations are not eligible for refunds but ARE eligible for free replacements:

Key stopped working after use: Request replacement instead
Changed your mind after 1 hour: Keep key for future use (lifetime validity)
Used key successfully: Service delivered as promised
Account locked by Spotify: If your Spotify account is locked due to Spotify's policy enforcement (unrelated to our service), we can provide a replacement key for use with a different Spotify account. Contact support if you believe the lock is related to our upgrade service.
Forgot password/login: Contact us to recover account access
Reseller API keys: No refunds after API key delivered
Promotional/discounted purchases: All sales final unless service fails

6. Chargebacks and Disputes

Important: Contact Us First

Our Chargeback Policy

We dispute fraudulent chargebacks: If service was delivered successfully
Account suspension: Access suspended during chargeback investigation
Evidence provided: We provide proof of delivery to payment processors
Legitimate issues: We'll voluntarily issue refunds for valid complaints

Better Solution: Email us at [email protected]. We respond within 24 hours and resolve 95% of issues without disputes.

Lifetime Guarantee

Table of Contents

1. Lifetime Guarantee (Free Replacements)

What's Covered

How Replacements Work

2. Refund Policy

2.1 When Refunds Are Available

2.2 Refund vs Replacement Decision Tree

3. How to Request Refund/Replacement

3.1 For Replacements (Recommended)

3.2 For Refunds

4. Processing Time

Replacements

Refunds

5. Non-Refundable Situations

6. Chargebacks and Disputes

Important: Contact Us First

Our Chargeback Policy

7. Contact Support

For Replacements

For Refunds

Refund Policy

Lifetime Guarantee

Table of Contents

1. Lifetime Guarantee (Free Replacements)

What's Covered

How Replacements Work

2. Refund Policy

2.1 When Refunds Are Available

2.2 Refund vs Replacement Decision Tree

3. How to Request Refund/Replacement

3.1 For Replacements (Recommended)

3.2 For Refunds

4. Processing Time

Replacements

Refunds

5. Non-Refundable Situations

6. Chargebacks and Disputes

Important: Contact Us First

Our Chargeback Policy

7. Contact Support

For Replacements

For Refunds